Return or exchange is for a period of 14 days from the customer’s receipt of the product and is available in the event of a manufacturing defect and lack of quality of the product sent to the customer, as well as available for ready-made products that the customer does not request any change in. In the event of a manufacturing defect and the lack of quality of the product sent to the customer, through the “Contact Us” page
How can I exchange and return the products I have purchased?
The country stamp store is not responsible for any defects in the product related to the quality of the image or the degree of printed colors because the quality of the print depends on the quality of the images sent by the customer, all products are implemented by order by the customer and are not ready before, return and replacement is available only in the event of a manufacturing defect or lack of The quality of the product sent to the customer through the “Contact Us” page, as well as please check the sizes page for the clothes before ordering
– Contact technical support via e-mail: info@card1u.net
Describe the problem you are facing in detail, attaching the name, order number and a picture of the product for confirmation.
We will contact the shipping company to receive the product from you and return it to our warehouse.
The new product will be sent within 2-5 working days
How long do I have to wait for my return or exchange voucher to be received?
Our policy depends on inspecting the product when it is returned to us, to ensure its safety, so the customer must wait until we receive the returned product to us, and it usually ranges between 2 days – 5 working days.
How can I return or exchange a product purchased using a discount voucher?
If you used a discount voucher (for example 50 riyals or 30%) to purchase a product and now want to exchange or return this product, we will add the discount to the voucher we issue to you to return or exchange the product.
For example: If you purchased a product with a value of $100 and used a $60 discount voucher, you will have paid $40, but if you want to return or exchange the product, we will issue you a voucher worth 100 riyals that will enable you to re-order another product without losing the discount on the transaction First purchase.
I want to cancel my order, can I do that before the product reaches me?
One of our first priorities in the Balad stamp store is that you feel comfortable while ordering the products that you really want to buy, so if you want to cancel your order, please inform us immediately so that your order will be executed before printing, but if the printing is executed, you will not be able to cancel it.
What do I do if I am not satisfied with the product or if it is not sizing?
The printer country store is not responsible for any defects in the product related to the quality of the image or the degree of printed colors because the quality of the print depends on the quality of the images sent from the customer, all products are implemented by order by the customer and are not ready before, return and replacement is available only in the event of a manufacturing defect and lack of quality The product sent to the customer through the “Contact Us” page, as well as please check the size guide page for clothes before ordering.
Is it possible to exchange a size larger or smaller than my size?
Return and exchange is available only in the event of a manufacturing defect and the lack of quality of the product sent to the customer through the “Contact Us” page. Also, please check the size guide page for clothes before ordering, and the sizes are also available inside the product page and do not rely on your usual size.
First: Measure the product (clothes) and match it with the size page
Take a measurement in centimeters and measure the product as shown on the size guide page and compare it to the existing size according to your chosen size. If the size is matched, we apologize and it will be difficult to return the product.
Second: In the event that the size does not match
We will replace the product with another product according to the chosen size after making sure of your product and that it does not match the sizes available on the size guide page.
Note: All clothes are not ready, but are printed according to the customer’s request, so please make sure of your size, because there is no exchange or return if you find that the size is not suitable